Privacy Policy
Effective Date: July 17, 2025
Last Updated: July 17, 2025
This Privacy Policy describes how SyonGo Pvt. Ltd. (“SyonGo,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or use our website https://syongo.com and related services, including our customer portal and event management platform.
1. Information We Collect
1.1 Public Website
- Comments & Inquiries: When you leave comments on blog posts or contact us via forms, we collect the data you submit (name, email, message), your IP address, browser user-agent, and any file attachments (e.g., images).
- Analytics & Cookies: We use Google Analytics to understand site usage. We set cookies to:
- Remember form entries (1-year duration)
- Manage login sessions (2 days) and “Remember Me” (2 weeks)
- Track A/B tests and performance (session cookies)
1.2 Customer Portal & Microsite
When you register for or use the SyonGo customer portal (account.syongo.com):
- Account & Profile Data: Name, email, password (hashed), organization, role, profile settings.
- Authentication Data: IP address, device/browser information, 2‑factor authentication tokens.
- Subscription & Billing: Plan type, subscription status, payment records, invoices.
- Event Management Data: Event names, dates, venues, registration lists, attendee details, ticketing data.
- Real-Time Chat & Interactions: Chat logs, Q&A transcripts, survey/poll responses via PubNub.
- Usage Metrics: Number of events, registrants, session attendance, page views, feature usage.
1.3 Media & File Uploads
- Uploads: Logos, speaker images, booth graphics, session slide decks.
- Metadata: File names, upload timestamps, size and type.
- Location Data: We strip EXIF GPS data from images; any embedded geolocation may be accessible to downloaders.
2. How We Use Your Data
- Service Delivery: Enable features like event creation, registration, live streaming (Wowza), badge printing, QR‑code check‑in.
- Support & Managed Services: Assist with setup, sponsor coordination, custom branding, and technical support.
- Analytics & Improvement: Analyze platform usage to enhance features, performance, and UX.
- Marketing & Communication: Send promotional emails, product updates, and event reminders.
- Security & Compliance: Monitor for suspicious activity, fraud prevention, and comply with legal obligations.
3. Sharing & Disclosure
Third‑Party Services: We share data with:
Hosting & Storage: AWS (S3, CloudFront), Google Cloud Pub/Sub
Real-Time Chat: PubNub for messaging
Streaming: Wowza Cloud for live video
Analytics: Google Analytics
Email & Forms: SendGrid, Gravity Forms or Contact Form 7 (via WP)
Business Partners: Sponsors, exhibitors, or speakers may receive attendee leads with explicit consent.
Legal Requirements: Disclose data if required by law or legal process, or to protect rights or safety.
4. Data Retention
- Comments & Form Submissions: Retained indefinitely to support follow‑up and moderation.
- User Accounts & Profiles: Retained until deletion by you or termination of the account.
- Event Data & Registrations: Retained for at least 5 years for audit, compliance, and analytics.
- Billing & Subscription Records: Retained for 7 years for tax and accounting.
5. Your Rights & Choices
Access & Portability: Request an export of your personal data in machine-readable format.
Correction & Deletion: Update or delete your profile, comments, or account at any time.
Opt‑Out: Unsubscribe from marketing emails via the link in the footer.
Cookies: Manage or disable cookies through your browser settings (note: disabling may impact functionality).
To exercise these rights, email us at privacy@syongo.com.
6. Security
We implement industry-standard measures:
- Encryption: TLS for data in transit; AES‑256 for data at rest on AWS.
- Access Controls: Role-based access in our admin portal; 2FA for account logins.
- Regular Audits: Penetration tests and vulnerability scans quarterly.
7. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this Policy periodically. We will post changes here with a new “Last Updated” date and notify registered users by email.